FAQ - Frequently Asked Questions


How to place an order? - Ordering is done by following the steps in our web shop or by sending it by mail.

Do you get a proof of the product before ordering? - We always send a proof before ordering. If you have made your own proofread, please send it along with your order.

What payment terms apply? - 14 days net.

What file format is needed to print the product? - In most cases, a vectorized file with cut lines is needed. The most common vector formats are .pdf, .eps or .ai. If the file is not ready for print and does not know how to do it, you can contact your advertising agency or use our graphic design service to get the file in the correct format with full cut lines.

How long is the production/delivery time? - Production time is mainly determined from the existing order queue that we follow. A new order is placed in the following free space in the queue. Normally, we can produce, deliver your order within 2-3 weeks after we receive printable files and you have approved the proof and order confirmation. It is therefore important to state when a product is needed so that we can plan our production as efficiently as possible. - If an item is out of the main warehouse, it can unfortunately take longer. Then together we can look at the corresponding products that are in stock to ensure the fastest possible delivery time. If you are late and need a fast delivery, it is possible for an express fee of 50.00€ + VAT. - To ensure delivery on a specific date, it pays to be out in good time.

Which delivery methods do you use? - We use courier services within Nejden and Norway Post for domestic deliveries. Delivery times vary from 1-3 days. You can also pick up the goods from our showroom.

What are the shipping costs? - Domestic freight costs 20.00 € + VAT (per 20kg), whether by courier or Posten. - The price for the shipping is included in the quotation and on the order confirmation.

Can i visit you to try goods and place an order? - Absolutely, book time with us for a private viewing and announce what great products you are interested in for at least 2 weeks in advance so that we can guarantee that we have staff on site who can serve you. - We also offer comprehensive business packages for you and your team where you can get acquainted with our products during pleasant co-operation with light snacks and drinks, either during the day or in the evening.

Where is your visit address? - Our showroom is at the address: Ab PrePrint Oy, Jakobstadsvägen 24, 66900 Nykarleby

What are your opening hours? - We are currently open weekdays at 09-15 or by agreement.

Didn't find an answer to your question here? - Contact us directly at info@preprint.fi or call 040 160 1196 and we will answer your questions.